Tag Archives: SalesForce

Perfect instructions

They were every technical writer’s holy grail: the perfect instructions.

In October 2018, Ernest Fribjer, a technical writer at Techcomm-R-Us in Dayton, Ohio, received an assignment to write instructions for updating CRM records in SalesForce. A few weeks later, without warning, a series of screams emanated from Fribjer’s cubicle.

“Woo-hoo! I did it! I did it!” Then, gales of maniacal laughter, followed by a thud.

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Original image source: oxygenxml.com

Other Techcomm-R-Us writers raced to the scene. They found Fribjer slumped over his desk, a blissful smile on his face.

As one colleague started CPR, the other glanced at the computer monitor alongside. “Eeee!” she screamed. “It’s perfect! Perfect!”¬†Pirouetting into the narrow corridor, she stumbled and sprawled onto the floor.

The Dayton medical examiner later found that both writers had died from unalloyed happiness. The perfect instructions had claimed their first victims. Continue reading