Tag Archives: training

The best gifts I’ve received

Gift-wrapped packages

I like gifts. Just don’t say “free gift.” That sets my teeth on edge.

In this gift-giving season, I pause to recognize some of the people who’ve given me gifts during my career. There are lot of them, but these stand out.

The manager who invited me to bring any and every problem to him — as long as I also brought a solution. My solution might not, in the end, be the solution we chose. But it started our conversation, and — most important — it got me focused on fixing, not dwelling on, my problems.

The public-speaking trainer who, early in my career, assured me that my audience wants me to succeed — not make mistakes they can pick apart. To prove his point, he asked me what I want from a speaker when I’m a member of the audience.

A colleague’s advice that speaking or teaching is a form of gift-giving — that my words are something of value, a gift for my audience. People like to receive gifts, he said, and you should enjoy giving them too.

Plastics scene from The Graduate

Just one word: DITA

The team-lead, at IBM in the early 1980s, who encouraged me to learn a precursor of DITA that was just coming into use. Think of Benjamin Braddock and “plastics” — except that I took it to heart. I embraced the idea of structured authoring before I could become too set in my ways as a technical writer. I’ve benefited ever since.

Finally, numerous managers who saw farther than I could and helped me prepare for what was coming — whether it was a new technology or a department-wide layoff. And other managers who took a chance on me, and then — when I didn’t get it right the first time — took a second chance.

I’m grateful to all of them.

I’d like to hear about gifts you’ve received that helped you in your career. Share your stories in the comments.

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Is augmented reality part of technical communication’s future?

While walking my dog last night I came upon a mother and her young son standing on the sidewalk. She was holding her smartphone high in front of her, pointing it toward the western sky.

As I came near she announced, “Mars and Venus.”

skymap_screenshots

The Sky Map map (Screen shots from Google Play)

I learned the names of the planets and stars the old-fashioned way: standing outside on cold nights with my dad, and studying the sky atlas he gave me. But today I guess there’s an app for that. There are actually several apps, as a cursory Google search will attest.

I think it’s cool that you can aim your phone at the sky and learn the basics of stargazing. I think it’s very cool that many of the apps are using augmented reality.

When I got home I downloaded one such app, Sky Map. True to its name, Sky Map immediately gave me a clear, easy to use map of the heavens. I haven’t yet sussed out what all of the icons mean. But I had fun using the Time Travel feature to see the positions of the moon and planets on the day I was born.

Do I sound like a space geek? Guilty as charged.

When it comes to augmented-reality apps, though, I’m still unsure about a couple of things.

No business case?

Number one: the stargazing apps are very low-cost. Many, like Sky Map, are free. So it’s hard to see whether there’s a business case for using AR in training and technical communication.

I write documentation for networking hardware — switches and routers. I can easily imagine how customers would like AR documentation that shows them how to attach brackets to switches and mount them together in a rack. But does customers would like translate to customers would pay for? Or to customers would choose my company over our competitor?

In the absence of clear answers, would my company invest in the tools, time, and training needed to develop such documentation?

Not ready for prime time?

Number two (and maybe this follows from number one): it seems so far that AR is mostly the province of gamers and app developers — not technical communicators or training developers.

skymap_screenshot2

Time Travel, Sky Map style. Recognize the date?

Most of the literature about AR in technical communication is still speculative. An article might say, for example, Here’s what AR is, and here’s how I think it could be applied to tech comm. Or: Everyone loves AR, and tech comm is on the verge of embracing it. I’ve seen only a handful of isolated case studies in which AR actually is being used for technical communication.

One such case study is General Motors’ myOpel app. GM began distributing the app to Opel owners a few years ago. Does anyone know if they’re still doing so? Or if they’ve expanded the idea to other brands? (A quick peek at Google Play reveals that myOpel is still available but it’s getting only tepid reviews.)

So, despite the star-struck articles (one of which — full disclosure — I wrote in 2013), I remain unconvinced.

What do you think? Do the stars say that AR will be a big part of technical communication’s future? Have you done AR work for technical communication or for training and if so, have you succeeded in making the business case for it?

We’re in DITA – now what?

Every year my talented friends at Scriptorium roll out a list of trends in content strategy and technical communication. This year’s list is thought-provoking as always: it contains some trends that are spot-on and some that I wasn’t expecting.

And one that’s flat-out brilliant: We’re in DITA – now what?

musclecar

Muscle car (1969 Pontiac GTO – source: Wikimedia Commons, Gtoman)

During the webinar in which Scriptorium unveiled its trends for 2016, Gretyl Kinsey described a “second wave” of DITA adoption: a technical writing team has decided to switch to DITA  — either for the right reasons (as part of a carefully planned strategy) or for the wrong reasons (DITA sounded cool and trendy, or they had some extra money in the budget).

Having gone through the process of converting its content. the team is now finding that DITA isn’t a panacea. The 400-horsepower DITA muscle car is parked in the driveway. Now what do we do with it?

This is when some teams throw up their hands, or when buyer’s remorse sets in. The team, especially if they didn’t have sound reasons for switching to DITA in the first place, might want to return to its old tool set. Or, realizing that they’ve sunk a lot of treasure and talent into the DITA implementation, they’re inclined to limp along — driving the car but never getting out of second gear.

Even when the team made the switch for the right reasons, they might feel overwhelmed. All of the reasons for switching, like cost savings through reuse and greater efficiency in translation, didn’t just magically fall into place. A lot of work is still needed. In this situation, again, some teams content themselves with driving the car to the grocery store and back, never taking it out on the freeway.

What’s the right thing to do? Continue reading