Tag Archives: tekom

Our “Life in Docs”: building and sustaining a community

Logo for the Life in Docs survey

Image source: David Ryan

David Ryan, cofounder of a company called Corilla, has garnered responses from 333 technical communicators for a “Life in Docs 2018” survey. The respondents answered questions about how we do our work and what we like and dislike about it.

Ryan posted the results in two articles on Medium: first the data, then his interpretations of the data (or insights, to use his term).

I’d include a link to Corilla’s website, but at this writing the site is down.

Overall, the results don’t surprise. We technical writers are happy at our work, we use a variety of tools and processes, and we want to collaborate more effectively.

Today I want to zero in on a section in Ryan’s “insights” post, titled Communities of practice are the cultural engine room.

The survey didn’t have questions about associations or affiliations, so I don’t know how Ryan arrived at this “insight.” Perhaps he tripped over his own bias toward looser-knit, informal communities and against established societies.

That said, it’s a point worth discussing. Continue reading

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Why is it so important that STC survive?

Mark Baker, commenting on my post about STC and its future, asked me a question:

Larry, I have to ask why you think it is so important that the STC survive per se? Is it because it performs some vital function that will cease to exist if STC folds? Or is it sentimental attachment based on time sunk into it, long time association, and long standing friendships?

I’ve pondered that question for a while.

STC logo

Yes, STC has been good to me. But that’s not the only reason I want it to succeed.

Of course part of the answer, for me, is sentiment. My experience with STC has been extremely rewarding. I don’t keep up with friends from high school or college, but some of my STC friendships are going strong after 20 or 30 years. In STC, I feel an incredibly strong sense of belonging. This is my tribe.

I understand, however, that most people don’t share that sentiment. And I know it’s not a reason for wanting STC to survive per se.

So is there, in Mark’s words, a vital function that STC provides? I think there are several — or at least there can be.

The role of a society

What’s the role of a professional society in a field where credentialling — that is, licensing — isn’t a legal prerequisite to participation?

Start with networking and information exchange. Several of the more recently formed communities, like LavaCon and Write the Docs, provide both of those. It’s because of that, I think, that people are questioning whether STC has become outmoded.

Yet a professional society ought to perform other functions as well:
Continue reading

Defining what you and I do

I remember trying to do this in STC without getting too far. Now tekom, the European professional society, has taken a stab at defining the job duties of technical communicators.

Graph showing 7 major areas of competency

Source: tekom

I think they’ve done a pretty good job.

Start with the 7 areas of competence (pictured). These aptly describe, in broad terms, the tasks associated with each stage of the content lifecycle.

Then look at the 27 fields of competence. For example, Content Creation — one of the 7 areas of competence — breaks down into identifying information sources, acquiring and selecting information, using tools to create content, and so forth. You can see these 27 fields in the Profiling Tool, a self-assessment that anyone can take.

Why a competency model?

All of this is a lot to digest. But by and large it reflects our jobs pretty well. In cases where I might quibble with the tekom definitions, it could be because I’m steeped in my own industry and tekom has tried to make the lists industry-agnostic.

Tekom identified four major stakeholder groups for the competency model:

  • Company managers and personnel departments, who draw up lists of job requirements
  • Educational institutions that develop training programs and curricula
  • People who want further education in Tech Comm
  • Practitioners who want to enter the field or enhance their skills

But that’s not all. Continue reading