RTFM. Read the [bad word] manual.
As in, “I don’t know how to do this.”
“Did you look at the instructions?”
“Well [rolling eyes], why don’t you read the….”
RTFM has been a byword among technical communicators for as long as I’ve been hanging out with them. (That’s more than 35 years, by the way.)
RTFM reinforces the idea that documentation is important, an essential part of any product.
But RTFM also betrays exasperation and insecurity. We — as a profession — might sound smug when we say it. But inside we’re thinking, Why don’t people like to read instructions? We see it as a rejection of what we do, and ultimately of us ourselves. It stings.
It’s time to rethink RTFM. Continue reading