Some of the greatest leaders lead without having Manager or Executive in their job titles. We call them exemplars.
Lottie Applewhite passed away on May 15, 2017, in Chapel Hill, NC. She was a technical editor for many decades. She loved her work, she took it seriously, and she was very good at it.
But that tells only a small part of the story. Lottie set an example with her conscientious and diligent work. She advised and encouraged countless colleagues, from the most distinguished to the least. No matter who you were, Lottie greeted you with a welcoming smile and then gave you her undivided attention.
STC (the Society for Technical Communication) honored Lottie as a Fellow — the highest honor it bestows on a member. In the late ’90s STC chose to honor 10 of its most distinguished Fellows as exemplars — and, fittingly, Lottie was one of them. It was the perfect word to describe her.
Lottie lived and worked in the San Francisco Bay area before moving to Chapel Hill around 1990. A few years later I attended an event hosted by the STC San Francisco chapter. When they found out where I was from, several of them clustered around and asked me to tell Lottie how much they missed her, how much they wished she were still there.
Shortly after coming to North Carolina, Lottie met Diane Feldman, a young editor, and took Diane under her wing. Diane, who went on to have her own exemplary career, always credited Lottie’s friendship and mentoring as big factors in her success.
Writing in Carolina Communiqué, the Carolina chapter newsletter, Diane described their relationship:
When I expressed an interest in her work as an author’s editor of medical manuscripts, she consented to share her extensive expertise with me. And so I joined the ranks of the hundreds of people who have been inspired and invigorated, amused and amazed, motivated and mentored by Lottie Applewhite. I’ll attempt to capture just a few of the qualities that secure her place as a most memorable character in the eyes of nearly everyone she meets.
Intellectual curiosity. When Lottie wraps her mind around something, whether it’s a medical manuscript, a recipe, or the personal problem of a friend, she probes to learn the “why” behind the “what.”
Rigorous professional standards. Lottie will always take the extra step — from making a special trip to the library to asking help from an expert — to ensure that the work she delivers is of the highest quality.
Genuine love and respect for others. If Lottie has a criticism to deliver, she does so in a way that makes you grateful for the attention. If you have done something that she appreciates, she will always let you know — often in the form of a note or a letter.
Generosity of spirit. Even when she has dozens of projects requiring her attention, Lottie will take the time to help and to teach. She does not hold close the expertise she has acquired, but shares it willingly with those who call upon her for information or assistance.
Joie de vivre. This is the most important secret of Lottie’s success. She embraces life fully, with energy and enthusiasm. Whatever the project, you know that if Lottie is involved there are going to be a lot of laughs. I have had the pleasure and privilege to learn much about my trade from Lottie Applewhite. Her professional expertise is uncommonly valuable, but the life lessons she teaches by her example are priceless.
The words are Diane’s, and I can attest to their veracity. Lottie leaves her imprint on hundreds of technical communicators who are better professionals, and better people, for having known her.
If I can leave even a tiny fraction of the legacy that Lottie has left, I’ll have been a success.
Farewell, Lottie. Thanks for brightening every room you were in. Thanks for affirming so many of us. Thanks for showing the way.