At last week’s STC Summit, I attended a couple of presentations that probed the same question. It’s an old question, but it’s still a thorny one.
How can we integrate content into a unified presentation when the content comes from all over the place? When different teams — communication specialists and nonspecialists — are creating content using different tools and different styles, often with different objectives in mind, how can we present it to customers as a unified whole?
Both presentations showcased successful case studies for integrating content. Both placed the Tech Pubs department at the center of the action. Yet both left me wondering why this whole thing — integrating content produced independently and content produced as part of a collaborative effort — isn’t easier. Continue reading