Category Archives: Baseball

Too much managing, just enough leadership

As you might’ve heard, they played a baseball game Wednesday night. The Chicago Cubs beat the Cleveland Indians, 8-7, to win their first World Series championship in over 100 years.

The game reminded us that leading is different from managing.

Business consultant Liane Davey says that when times are good and managing is easy (like when your team is ahead 8-0), leading — imparting a shared vision and guiding the team toward it — is still vital.

Then, when times are tough, when it’s the last game of the World Series and the score is tied in the ninth inning, it’s leading, not managing, that comes to the fore.

Managing and then some

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A manager (Joe Maddon)

Joe Maddon and Terry Francona, the Cubs’ and Indians’ managers, are good leaders. Their players say so. Their success — they’ve both been to the World Series more than once — says so.

Both men are also known for their unorthodox managing styles. The tactical decisions they make during games can be bewildering. Sometimes they get carried away.

During the World Series Maddon and Francona seemed to be competing to see who could be the most hands-on manager. It was especially evident in the way they handled their pitchers.

On Wednesday night, the gamesmanship caught up with them: both teams reached the ninth inning with the score tied and their best relief pitchers either unavailable (because they’d pitched earlier in the game) or ineffective (because of overwork).

It was a classic case of overmanaging. Had Maddon and Francona stuck to more traditional methods, each one would’ve had a better hand to play in the late stages of the game.

Then, nature decided to play its hand. With the score still tied and the game about to enter extra innings, a brief but intense rain shower forced an interruption in play.

Leading at just the right moment

For most of the Cubs, emotionally down after blowing a 4-run lead, the rain delay probably compounded their gloom. They didn’t know it would turn out to be the best thing that could happen to them.

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A leader (Jason Heyward)

As his Cubs teammates trudged into the locker room, outfielder Jason Heyward called to them. They knew Heyward, a 7-year major-league veteran, as someone who was quiet but grounded, a steadying influence in the clubhouse.

Now Heyward called the tired, discouraged players together for an impromptu meeting. We’re the best team in baseball, he told them. Let’s relax, play hard, and win this game. Then some of the others spoke up: We’re brothers. We’ve got each other’s backs. We’re not going to give up.

A half-hour later, the game was over and the Cubs were champions. Several of Heyward’s teammates credited the ten-minute meeting with settling their nerves, turning around the game, and saving the team’s season.

It was a little bit of leadership, delivered at just the right moment by someone with no formal job title — no “coach” or “manager” next to his name. Heyward had something better than a job title: he had the respect of his co-workers, his teammates. He also had the instinct and the courage to lead when it mattered most.

It’s not my intention to disparage either of the managers in that game. Maddon, the Cubs’ manager, especially deserves credit for creating a culture where his team is united, where they’ve got each other’s backs, and where a player feels empowered to speak up.

Where, when the guy with “manager” next to his name gets carried away managing, a leader can step forward and buoy the team.

Image sources: Associated Press (Maddon), Chicago Cubs (Heyward)

Your opportunity at last

Imagine this:

After years of toiling in obscurity you find yourself in a position of power and influence. After years of never being heard you’re now being sought out.

You waited a long time for your day in the sun. Now that it’s arrived, how do you handle your change in fortune?

Practice humility

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When the limelight shines on you, don’t let it blind you.

Even though the limelight is now shining on you, remember that only recently you were in darkness. When you were struggling, you probably worked hard to keep things in perspective and to maintain healthy self-respect. Lacking power and authority didn’t mean you were less valuable than other people.

Now you need to work just as hard to hold onto that sense of perspective. You’re still the same person. Having power and authority doesn’t make you better than everyone else. If you try to act like you are better, you’ll likely lose people’s respect — and with it, you’ll lose your power and authority.

Finally, it’s not for nothing that there are so many quotations and proverbs about the need for humility: For pryde goeth before and shame commeth after (John Heywood). Everyone who exalts himself will be humbled, but the one who humbles himself will be exalted (Luke 18:14).

Be a servant leader

Having been down in the trenches for so long, you have a unique perspective. What did you wish your managers had done for you? What did you wish they knew about you?

Now you can put into practice the things you wanted from your old managers. Now is your chance to become, in the words of Robert K. Greenleaf, a servant leader: a servant first, a leader second.

Say things that are worth hearing

At long last, people are listening to you. It wasn’t easy to get their attention; it’s even harder to hold onto it. Don’t waste your opportunity by saying things that are self-serving, manipulative, or deceptive.


These thoughts were prompted by two baseball teams — the Chicago Cubs and Cleveland Indians — who’ve just qualified for the World Series and who’ve gone a very long time since winning their last championships (1908 and 1948, respectively).

Over the next few days the Cubs and the Indians will try to make the most of the opportunity they have. After decades in the darkness, they’re in the limelight. I can’t wait to see how they’ll respond.

What about you? Did you ever find yourself in the limelight after years in darkness? What did you do with your opportunity?

I love the challenge of describing things

I enjoy turning the spotlight on people who are great communicators. One of the best is about to retire.

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Vin Scully at work. Man, I wish my office had a view like this. (Image source: ESPN)

This weekend, Los Angeles Dodgers play-by-play announcer Vin Scully will call his last game. Since 1950 (that’s not a typo) baseball fans — not just Dodger fans, but all of us — have fallen under the spell of Scully’s warm baritone voice.

During a celebration in his honor, Scully said, “I really love baseball. The guys and the game, and I love the challenge of describing things.”

Describing things. Isn’t that what all of us — anyone who has written a user guide or tutorial, anyone who has created technical art or instructional videos — try to do? No one does it better than Vin Scully.

In fact, it’s not a stretch to say that he’s a model for technical communicators.

Pull up a chair, and let me explain what I mean. Continue reading

Operation Copycon (A New Year’s Eve tale)

Late in the afternoon of New Year’s Eve, 1969, a few dozen young men gathered at a nondescript brick building in the swamps of northern New Jersey. They all wore crew cuts, short-sleeve white shirts, and skinny ties.

screenshotThey’d come to the U.S. Government’s secret supercomputer lab to collaborate on a project that would change computing history. For it was here that they created those mysterious files — the ones time-stamped 12/31/69, the ones that have annoyed and frustrated computer users ever since.

Arnie Ferret, now retired from government work and living in a small walk-up in Hoboken, tells the story.

“The big brass were coming to visit right after New Year’s. Our bosses were afraid they’d ask to see what we’d stored on our computers.

“You see, the NASA guys down at Cape Canaveral, they had all the files and data that had gotten Apollo 11 to the moon and back. Damned impressive. Compared to them, well….”

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Yes, kids. That’s an IBM keypunch machine. Image credit: Creative Commons (waelder)

His voice tailed off. In fact, according to recently declassified records, the New Jersey computer contained exactly 13 mix-tape song lists, a “Hello World” routine, and an early version of Pong.

So the word came down: create a bunch of files. Fast. Continue reading

Making mistakes and learning from them

The recently concluded World Series will be remembered for lots of things, including a surprising number of mistakes by the participants. We can learn from the mistakes we saw during those games — and we can take heart from them too.

In the eighth inning of Game 1, with the score tied 3-3, Royals first baseman Eric Hosmer mishandled a ground ball and allowed the Mets to take the lead. Much later, in the 14th inning, Hosmer drove in the winning run.

Eric Hosmer misplaying a ground ball

Eric Hosmer boots a ground ball…. {Source: thebiglead.com)

Lesson 1: Your mistake probably isn’t the end of the world. Hosmer didn’t brood over his mistake. He kept his head up and seized an opportunity to make amends. (He seized another opportunity in Game 5 when, in perhaps the most memorable play of the Series, he scored a crucial run with his daring baserunning.)

In Game 3, with two men on base, Royals pitcher Franklin Morales fielded a ground ball and thought about throwing it home. Then he thought about throwing it to first base. By the time he finally threw the ball — to second base — it was too late. The batter and both runners were safe.

Lesson 2: Plan ahead. Good baseball players know what they’ll do before the ball comes to them. We, too, shouldn’t wait until a situation arises before we know what we’ll do.

Eric Hosmer at bat

….and then drives in the winning run (Source: New York Times)

In Game 5 Mets manager Terry Collins decided to replace his tiring pitcher, Matt Harvey, after eight innings. TV viewers watched Harvey in the dugout, imploring Collins to change his mind. Collins relented. Harvey stayed in the game, gave up a walk and a double, and the Mets went on to lose.

Collins made a mistake by trusting his heart over his better judgment. He took full blame, saying “you gotta support your players once in a while” and “we’ll get better because of it.” Collins might very well be right. the Mets lost this game (and the Series). But perhaps their players gained a greater respect for their manager, which will pay off in the long run.

Lessons 3 and 4: When you make a mistake, own it. And don’t be afraid to trust your heart: the long-term intangible benefits might outweigh the short-term costs. While these lessons are true for everyone, they go double for leaders.

You and I try not to make mistakes. But they happen anyway. Why not resolve that next time you make a mistake, you’ll learn something from it.

What have you learned from the mistakes you’ve made?

This kid’s good: spotting and nurturing talent

In August 2009, on a visit to my native New Jersey Shore, I watched the Lakewood Blue Claws win a minor-league baseball game. The Blue Claws play in Class A, which is three levels below the major leagues. The vast majority of players at that level will never make it to the majors.

But one player, the Blue Claws’ catcher, caught my eye. In the top of the sixth inning he positioned himself perfectly, received a throw, and tagged out a runner who slid directly into him. It was a smart play, and the catcher showed quick thinking and grit.

A few minutes later, in the bottom of the sixth, he lined a two-base hit and scored what turned out to be the winning run.

This kid’s good, I thought to myself. Continue reading