My hair has long since gone from graying to gray. So I was happy to read Andy Patrizio’s article in CIO magazine debunking the myth that older workers struggle more with technology than their millennial counterparts.
Citing research by cloud storage provider Dropbox and a marketing firm called Ipsos Mori, Patrizio finds that older people are just as likely to use a variety of technologies in their work — and are less likely to be stressed out using them.
For Patrizio, the findings reflect people’s level of frustration with their workplace technologies. And younger workers actually feel more frustrated because, being accustomed to really good technology in their personal lives, the have higher expectations when they come to the workplace.
Maybe that’s true. Another reason, I think, is that older workers tend to take a pragmatic view of technology. For us, technology is a means to an end. We evaluate it simply on how well it helps us get our work done. Not on how elegantly designed and shiny it is.
I applaud Patrizio’s assertion that older workers are just as effective using technology at work as their younger counterparts.
But I’m taken aback by the last thing he says. Quoting Rick Devine of TalentSky, a job-search website, Patrizio writes:
…the burden of keeping people’s technology skills up to date falls on the employer. “Employers need to see where your deficiencies are so they can provide for you. It is the moral obligation of every employer to see the deficiencies of their workforce, so if these older professionals are falling away in skills, shame on their employer for not providing them with the work experience to be employable,” [Devine] says. “And that’s a failing of the system and we all need to come together to right that wrong.”
Is it really up to my employer to make sure my skills stay current? Sorry: I might’ve believed that in 1986 — and then only because I worked for IBM, where the “you have a job for life” culture was still in place. But I’ve known for decades that no one but me cares about keeping my skills current. I’ve counseled countless colleagues and students to take charge of their own skills development. It’s why I encourage people to attend conferences, to get training, and to read up on what’s happening in the profession.
If the onus is on employers to keep their people’s skills up to date, many employers will use that as just one more reason to push out older workers and replace them with younger ones fresh out of college or grad school.
I appreciate it when my employer gives me work that hones my skills. I appreciate it when they train me in new technologies that I’ll need on the job. But I, and I think they, understand that I’m ultimately responsible for maintaining a skill level that makes me valuable to them and to potential future employers.
What do you think? Have you found older workers to be just as skilled as younger workers in using technology at work? Do you agree with Patrizio that employers are responsible for keeping their people’s skills up to date? Why or why not?