This is about two leaders who saw a situation, envisioned a better way, and through hard work and incredible determination made that better way a reality. I didn’t always approve of how they did it, but I have to respect and admire the results they achieved. Continue reading
We project managers tend to think in absolutes. There are two ways to do something: the right way, and all the other wrong ways. So, for example, software has to be released according to a carefully crafted schedule. The schedule has to include time for rigorous QA testing. And so forth. That’s the right way, and all the other ways are wrong.
Or are they? Continue reading
When Scott Berkun went to work for WordPress.com, it was an experiment. WordPress, which had about 50 employees at the time, wanted to see what would happen when it formed teams from a completely flat organization (no bosses, no subordinates). Berkun wanted to see what would happen when he applied his management experience, honed by nearly a decade at Microsoft, to an organization that was profoundly un-Microsoftlike.
It’s Thanksgiving time here in the U.S. — the anniversary of the misadventure that inspired Arlo Guthrie’s song, Alice’s Restaurant. Despite what Guthrie says, it’s not just a song about Alice. It’s an anthem of the anti-Vietnam War movement in the late 1960s.
It also contains some good advice for technical communicators. As a seasonal treat for you, here are links to two articles I posted a couple of Thanksgivings ago. Enjoy. Continue reading
I have a very strong sense of place. I can remember exactly where I was when important conversations took place or when I learned of major — and even minor — news events. (Example: The first World Series game I ever saw the Phillies play, in 1980, in which rookie righthander Bob Walk gutted out a sloppy 7-6 win. It was the first, and last, World Series game Walk ever pitched, and I saw it in a Holiday Inn in Dedham, Mass., where I was staying on a business trip.)
I mention the Phillies because of the white rocking chairs. Continue reading
This week brought an amusing blog post by my colleague, Colum McAndrew, about how technical writers can handle the question “What do you do?” It’s a rejoinder, he says, to people who say “but I thought you just wrote stuff.”
So besides just writing stuff, what does a technical writer do? Continue reading
We live in the age of the short attention span. Sound bites rule the airwaves. More and more, if it can’t be expressed in 140 characters or less, nobody has the patience to listen to it.
Instead of 150 years ago today, I wonder what it would’ve been like if Lincoln had written the Gettysburg Address in the age of Twitter. Something like this, I imagine Continue reading